Privacy Policy
Last updated: September 2026
At Boxed By You, we respect your privacy and take reasonable steps to protect the personal information you share with us.
This Privacy Policy explains what information we may collect when you use our website, request a quotation, contact us, or place an order with us, and how we use that information.
Information We Collect
Depending on how you use our website and services, we may collect information such as:
Name
Company or organization name
Email address
Phone number
Billing and delivery address
Product, quantity, customization, and order details
Artwork, logos, or other files you provide for an order
Information you provide when contacting us
Website usage and technical information, such as browser or device information
We only collect information that is reasonably required for the purposes described in this policy.
How We Use Your Information
We may use your information to:
Respond to enquiries and quotation requests
Prepare and send quotations
Process and manage orders
Communicate with you about your order
Arrange production, customization, shipping, and delivery
Process payments and maintain business records
Provide customer support
Improve our website, products, and services
Send marketing or promotional communications where permitted and where you have chosen to receive them
Meet applicable legal, accounting, tax, and regulatory requirements
Information You Provide for Custom Products
If you provide logos, artwork, designs, names, employee information, addresses, or other content for a custom order, we may use that information only as reasonably necessary to prepare, produce, fulfil, and deliver your order or provide the requested service.
You are responsible for ensuring that you have the necessary rights and permissions to provide such information or materials to us.
Sharing Your Information
We may share relevant information with trusted third parties where necessary to provide our services.
This may include:
Product manufacturers and suppliers
Printing and customization partners
Packaging and fulfilment partners
Courier and delivery providers
Payment and financial service providers
Technology and website service providers
Professional advisers or authorities where required by law
We only share information where reasonably necessary for the relevant business or service purpose.
Business Records
We may retain information relating to quotations, orders, invoices, payments, communications, and other business transactions for as long as reasonably necessary to operate our business and comply with applicable legal, tax, accounting, and regulatory requirements.
Cookies & Website Technologies
Our website may use cookies and similar technologies to provide essential website functionality, understand website usage, and improve your experience.
Some cookies may be provided by third-party services used on our website.
You can manage or disable cookies through your browser settings. Certain website features may not function properly if essential cookies are disabled.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information, and to withdraw consent where processing is based on consent.
To make a privacy-related request or raise a concern about how your information is handled, please contact us using the details below.
Marketing Communications
If you choose to receive promotional emails or other marketing communications from us, you may unsubscribe at any time by using the unsubscribe option provided in the communication or by contacting us.
We will not require you to continue receiving marketing communications in order to use our services.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or applicable laws.
The latest version will be published on this page with the updated date.
Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us: