Shipping & Delivery Policy
Last updated: September 2026
At Boxed By You, delivery timelines depend on the products, quantities, customization, production requirements, and delivery location.
Production & Delivery Time
Estimated production and delivery timelines will be provided in the quotation or Sales Order.
Production time and shipping time are separate and may vary depending on the order.
We will make reasonable efforts to meet the estimated delivery timeline.
Shipping Charges
Shipping or delivery charges, where applicable, will be mentioned in the quotation or Sales Order.
Charges may vary depending on the order quantity, package size, delivery location, shipping method, and other requirements.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
Boxed By You is not responsible for delays or additional charges resulting from an incorrect or incomplete delivery address provided by the customer.
Courier & Delivery Partners
We may use third-party courier and logistics providers to deliver orders.
Once an order has been handed over to the delivery partner, delivery times may be affected by circumstances outside our control, including transportation delays, weather, strikes, operational issues, or other unforeseen events.
Delivery Issues
If an order arrives damaged, incorrect, or with missing items, please contact us as soon as possible with the order details and supporting photographs or videos.
We will review the issue and provide an appropriate resolution where applicable.
Multiple Deliveries
Depending on the order, products may be shipped in multiple packages or from different locations.
Where applicable, this will be communicated to the customer.
Delivery Completion
An order may be considered delivered when the shipment is recorded as delivered by the relevant courier or delivery partner.
If you believe an order has been incorrectly marked as delivered or cannot be located, please contact us promptly so that we can investigate with the delivery partner.
Contact
For questions regarding shipping or delivery, please contact us:
support@boxedbyyou.com
+91 73576 44506
09:00 AM — 05:00 PM